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Drive value from every interaction across any channel
Every minute, thousands of interactions from multiple channels take place between your customers and your organization. These interactions contain a wealth of information about your customers and your services. NICE Engage allows you to record interactions for:
Comprehensive compliance
Intelligent Quality Management
Customer and business insights
Prompt authentication
NICE Advanced Interaction Recorder (AIR) and Engage is a scalable, secure and robust platform that make it easy to record and manage interaction data from multiple channels and data sources in a single place.
Comprehensive and flexible interaction recording
The NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center's unique operational requirements. In a single platform, you'll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
Omnichannel recording – helping organizations provide customers a coherent experience by providing a single place to define and implement compliance and quality practices across all channels.
Unprecedented recording scalability – linear scalability that supports thousands of channels of any type (Voice, chat, video, Social Media, etc.) per interaction recorder
Future proof – supporting virtually any communication and storage environment
State of the Art business continuity – high availability and lightning–speed disaster recovery
Comprehensive compliance – helps you meet the demands of regulators and standard bodies, keeping your customers and your organization safe, and minimizing organizational risk, by applying best practices and compliance standards on all channels
Manageability and ease of use – allowing optimal resource utilization
Contact us today to learn how you can capture all your customer interactions from a single, scalable platform and hear about our Contact Center Business Continuity solutions.
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Making Upgrades Manageable
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Compliance Center: One Single Solution for All
Download our whitepaper to understand how compliance center can help you reach your targets.
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2 NICE interactive flowcharts
This guideline covers the diagnosis and management of type 1 and type 2 diabetes in children and young people aged under 18. The guideline recommends strict targets for blood glucose control to reduce the long-term risks associated with diabetes.
In November 2016, recommendations on diabetic eye screening for type 1 diabetes and type 2 diabetes were amended to add information on when screening should begin. These changes are clarifications and not new advice.
Recommendations
The guideline includes recommendations on:
management of type 1 and type 2 diabetes
diagnosis and management of diabetic ketoacidosis in children and young people with type 1 and type 2 diabetes
Who is it for?
Healthcare professionals that care for children and young people with diabetes
Commissioners and providers of diabetes services
Children and young people with type 1 or type 2 diabetes, and their families and carers
Is this guideline up to date?
We checked this guideline in June 2019 and we are updating it.
Guideline development process
This guideline updates and replaces the sections for children and young people in NICE guideline CG15 (July 2004).
Your responsibility
The recommendations in this guideline represent the view of NICE, arrived at after careful consideration of the evidence available. When exercising their judgement, professionals and practitioners are expected to take this guideline fully into account, alongside the individual needs, preferences and values of their patients or the people using their service. It is not mandatory to apply the recommendations, and the guideline does not override the responsibility to make decisions appropriate to the circumstances of the individual, in consultation with them and their families and carers or guardian.
All problems (adverse events) related to a medicine or medical device used for treatment or in a procedure should be reported to the Medicines and Healthcare products Regulatory Agency using the Yellow Card Scheme. Keycue 9 7 days.
Local commissioners and providers of healthcare have a responsibility to enable the guideline to be applied when individual professionals and people using services wish to use it. They should do so in the context of local and national priorities for funding and developing services, and in light of their duties to have due regard to the need to eliminate unlawful discrimination, to advance equality of opportunity and to reduce health inequalities. Nothing in this guideline should be interpreted in a way that would be inconsistent with complying with those duties.
Commissioners and providers have a responsibility to promote an environmentally sustainable health and care system and should assess and reduce the environmental impact of implementing NICE recommendations wherever possible.